Send us your ticket history and help center. We measure exactly how many tickets an AI agent can handle without a human, at no cost. If the numbers hold up, we build and deploy the agent into your help desk and run it.
The average support team spends more than half its time on questions with a documented answer sitting in the help center. A customer asking how to reset a password, how to cancel a subscription, or why their order has not arrived is not a hard problem. It is a staffing problem, and an AI agent grounded in your own content is the right fix.
What makes this different from an old chatbot is grounding and guardrails. The agent only draws on articles you have approved. It cites the source in the reply. It knows when to stop and hand off. And the first thing we do is measure how much of your actual ticket history it could have handled, at no charge, so the business case is a real number before any money changes hands.
No platform to buy, no training data to label from scratch, no months of setup. The estimate runs on what you already have.
A 90-day export of tickets and a link to your help center. That is the input. We do not need access to your production systems for the estimate.
We classify your ticket history against your help center content and identify which tickets the agent could have resolved, drafted, or needed to escalate, with grounded citations.
You see the projected deflection rate, the hours saved per month, and the tickets that still need a human. The estimate is yours to keep.
If the numbers are there, we build and integrate the agent into Zendesk, Intercom, Freshdesk, or your stack. We run it and report monthly.
The agent makes a decision on every ticket. Most of the time it resolves. Sometimes it drafts and steps back. When it cannot help, it escalates cleanly with everything the human needs.
For tickets with a documented answer, the agent replies directly, cites the help center article it drew from, and closes the ticket. The customer gets an instant, grounded answer and your queue shortens.
For tickets that need a person but have a clear answer path, the agent drafts a reply for your agent to review and send in one click. Faster response times, consistent tone, less typing.
When the agent hits a guardrail or cannot answer from grounded content, it escalates to the right team with the full conversation, the articles it checked, and a suggested triage tag.
Want the full picture? How grounding works, how the agent makes its resolve or escalate decision, and how to keep answers current as your help center changes are all broken down in the complete support agent guide.
The agent produces a structured resolution with the customer reply, the help center sources it drew from, and a confidence score. A reviewer can trace every claim back to its article. High-confidence tickets resolve without touching a human inbox.
The card on the right is illustrative. Your estimate is built from your own tickets and help center.
{
"action": "resolved",
"confidence": 0.94,
"sources": ["help-center/data-export", "help-center/account-cancellation"],
"needs_human": false,
"channel": "email"
}
The pattern is the same every time: high volume, repetitive, and documented somewhere in your help center. The agent handles them so your team handles everything else.
| Document / Channel | What the agent does | Outcome |
|---|---|---|
| FAQ and how-to | Answers grounded in your help center articles | Resolved with no human in the loop |
| Order and account status | Looks up live data via your API | Answered in real time, no agent queue |
| Triage and routing | Classifies the intent and adds tags | Routed to the right team from the start |
| Draft for human | Proposes a grounded reply with citations | Agent approves in one click |
| Multilingual | Reads and replies in the customer language | One team covers every market |
The estimate is always free. After that you pay for the build and the integration. Ongoing operation is monthly. The right numbers come after the estimate.
Support agent work sits at the intersection of AI, product, and customer data. A few engagements that map closely:
Building the customer success layer that turns usage signals into retention actions.
Identifying and acting on churn risk across a large subscriber base.
Automating patient intake and triage so clinicians focus on clinical work.
Tell us your work email and where you handle support today. We reply within 24 hours to collect your ticket history and run the analysis. The estimate is free and you keep the result.
Two fields. We do the rest.
A free estimate on your real ticket history, the deflection rate measured, the hours quantified. Then we build and run the agent.
Get a free deflection estimate