Deploying Computer Vision Analytics for Retail Stores

The Challenge

The company had a good product but was stuck. Customer acquisition costs climbed each quarter, organic growth had flatlined, and the sales team spent too much time on leads that went nowhere. They knew the product worked -- they just had no repeatable way to get it in front of the right people.

Our Approach

Research, Analysis, and Strategic Foundation

• Audited the existing tech stack and identified 14 gaps that needed fixing before anything else could work
• Designed an architecture that could handle 10x the current load without a rewrite
• Created an implementation roadmap in three phases, starting with the changes that would show results within 60 days

Design, Development, and Implementation

• Redesigned the key user flows based on the research findings, cutting three unnecessary steps from signup
• Built a testing framework so the team could ship changes weekly instead of monthly
• Added personalization based on what users actually did in the product, not just demographics
• Created dashboards that gave the leadership team a clear picture without requiring a data analyst to interpret them

Launch, Optimization, and Scale

• Scaled the campaigns that were working and shut down the ones that were not
• Expanded into two adjacent market segments that early data suggested would convert well
• Signed partnership deals with three complementary companies to reach new audiences
• Built retention programs focused on the first 90 days, where most churn happened

Key Takeaways

1. The highest-performing acquisition channel was word of mouth from users who genuinely liked the product. No ad campaign came close.
2. The organic content we published in month two was still generating leads eight months later. Paid campaigns stopped the moment we stopped paying for them.
3. Three partner integrations drove more signups than six months of paid advertising. The right partnerships reach audiences you cannot buy access to.
4. Shipping a visible win in the first 60 days changed the internal conversation. Stakeholders who were skeptical about the project became its biggest advocates.
5. Over 70% of user sessions in every European market we entered came from mobile devices. Designing for desktop first and adapting for mobile was backwards.

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